Mobile / Sports
These terms set out how grapikjitu operates, what your account covers, and where our policy applies — availability depends on local law and eligible regions. Read this before you access the lobby or move funds through ShopeePay, LinkAja, or QRIS.
By accessing grapikjitu and using any account function — including funding your wallet via ShopeePay, LinkAja, or QRIS — you accept the terms described here. These terms do not override applicable local law; where local law conflicts, local law takes precedence. Access to the platform and its game content, including titles from Joker, Pragmatic Play, Bigtime Gaming, and PlayStar, is conditional on your region being eligible under current local regulation. We do not collect or store payment credentials directly; wallet transactions pass through the respective payment rails, and your transaction record is visible inside your account after login. If a term here is unclear, contact our support team before proceeding — do not assume a permitted use that is not explicitly stated. We may update these terms when platform conditions or applicable regulations change; the version shown in your account dashboard after login reflects the current state. Continued use after an update means you accept the revised terms. These terms apply to all account types and all device access paths, whether you reach the lobby through a mobile browser or a direct link.
Our policy applies specifically to the grapikjitu account environment — how you access it, the transactions you initiate, and the content served within it. It does not extend to third-party services you reach through external links, nor to wallet providers such as ShopeePay, LinkAja, or QRIS, which operate under their own separate terms.
Covers your login credentials, account registration steps, and any identity verification required before you can use the lobby or move funds. Steps and field requirements are shown in your account at login.
Applies to fund movements initiated from your grapikjitu account — deposits and withdrawals processed through ShopeePay, LinkAja, or QRIS. Your transaction history is viewable in your account dashboard after login.
Covers game content delivered through our lobby — slots, live dealer tables, and other titles from our studio partners. RTP data is shown only where the individual game or provider exposes it, not assumed or stated by us.
Falls outside this policy. External payment providers, app stores, and any linked service operate under their own terms. We hold no responsibility for policies, outages, or decisions made by those third-party services.
Your account gives you direct access to the records that matter most. Transaction history — every deposit and withdrawal processed through ShopeePay, LinkAja, or QRIS — is listed in your account dashboard after you log in; you do not need to contact support to view it. If you spot an error in your account details, the correction path starts in account settings, where the fields and verification instructions are displayed. For questions about how your data is handled or stored, you can raise a query through the support channel listed in the contact section below. Any request that requires a formal response — such as a record review or a policy clarification — should be submitted in writing through the same support channel so there is a clear record on both sides. We aim to acknowledge written requests within a reasonable period and to keep the process straightforward without unnecessary steps.
Log in and open the transaction history section. Every deposit and withdrawal linked to your account is listed there with its status — no support request needed to access your own record.
Open account settings after login. The fields available for editing and the verification steps required are shown there. Follow the on-screen instructions; do not send credentials over chat.
Use the support contact path below. State your account reference and the specific term you are asking about. Written queries receive a written response, which you can keep for your own reference.
If a transaction or account action appears incorrect, submit a request through our support channel with the relevant date and amount visible in your dashboard. We review the record and respond in writing.
For any question specifically about these terms — account scope, transaction records, or a request to review policy details — use the contact paths below. For wallet-specific issues with ShopeePay, LinkAja, or QRIS, first check the transaction status in your account dashboard; if the record does not resolve the question, bring it to our support team with the transaction reference visible in your account.
Open the chat widget from any lobby page. Mention your account reference and the specific policy section you are asking about — this keeps the conversation on track and speeds up the response.
Send written requests to our support email address listed in your account settings under the contact tab. Written submissions receive a written reply — keep a copy for your records.
Many policy questions — transaction status, account details, current terms version — are answered directly in your dashboard after login. Check there first before opening a support request.
Account security and data handling are part of the same policy framework. Your login credentials are stored in hashed form — we do not hold or display your password in plain text at any point. Cookie use on the platform is limited to session management and basic analytics; you can review cookie settings through your browser. Transaction data linked to ShopeePay, LinkAja, or QRIS is retained in your account record for the period required by applicable policy, and you can view this record in your dashboard at any time. We do not share your account data with third parties outside of what is necessary to process a transaction or respond to a legally valid request. To request changes to stored account details or to ask how your data is being used, submit a written request through the support email found in your account settings.
Passwords are stored in hashed form and never displayed in plain text. If you believe your account credentials have been compromised, change your password immediately through account settings and contact support.
Cookies on this platform manage your session and collect basic page analytics. Browser settings let you control cookie behaviour. Disabling session cookies may affect your ability to stay logged in.
Transaction records linked to ShopeePay, LinkAja, and QRIS are kept in your account for the period set by applicable policy. The current state of your records is always visible in your dashboard after login.
To update stored account data or ask how your information is used, send a written request to the support email in your account settings. We respond in writing and keep a record of the exchange on our side.
These answers cover the questions we see most often about account policy, data handling, and user rights on grapikjitu. If your question is not answered here, use the support contact paths listed above.
The current version is shown in your account dashboard after login. When terms are updated, the dashboard reflects the new version. We do not maintain separate offline copies — the account view is always the authoritative current state.
Our policy covers the transaction record on our side — what is logged in your grapikjitu account. ShopeePay and LinkAja each operate under their own separate terms. If there is a discrepancy between your wallet app and your account record, contact our support team with both references.
Open account settings after logging in. The editable fields and any verification steps required are shown there. For changes that cannot be made through settings, submit a written request to our support email address listed in your account contact tab.
We store your login history, transaction records, and account detail changes. Transaction data covers deposits and withdrawals processed through ShopeePay, LinkAja, and QRIS. You can view this data in your dashboard. Retention periods follow the requirements of applicable policy.
Submit a written request through the support email in your account settings. State your account reference and what you are requesting. We will review the request against applicable policy requirements and respond in writing. Some records may need to be retained for a required period regardless of the request.
Access depends on local law and is available only where local law permits. We do not make availability claims for specific regions or cities. Check whether access is permitted in your location before opening an account or making any transaction.