These terms set out what you agree to when you open and use a grapikjitu account — covering how your wallet transactions are handled, what content you can access, and the rules that apply to every session. Read through the sections below before you start; they are written to be clear, not to bury the important parts.
Applies to all account holders
Covers ShopeePay, LinkAja, QRIS transactions
Available where local law permits
Updated terms shown in your account dashboard
POLICY TERMS DETAIL
What These Terms Cover on grapikjitu
By creating an account on grapikjitu and making any deposit — whether through ShopeePay, LinkAja, or QRIS — you confirm that you have read and accepted these terms in full. They apply from the moment your account is active and continue for as long as your account remains open. These terms govern how your account balance is managed, how transaction records are stored, and what actions we may take if an account activity falls outside the rules described here. We do not guarantee access in regions where local law restricts it; eligibility depends on your jurisdiction. Any change to these terms will be shown inside your account dashboard after login, not sent as a passive notification you might miss. You are responsible for checking the current version before each deposit or withdrawal. If you disagree with an updated version, the correct step is to stop using the account and contact our support team to request closure. Wallet context matters here: a ShopeePay or LinkAja deposit that has already been processed falls under the version of these terms in effect at the time of that transaction.
ShopeePay
LinkAja
QRIS
Account Dashboard
Indonesia Region
TERMS SCOPE
Where These Terms Apply and What They Cover
Not every part of your experience with grapikjitu falls under exactly the same rules. This section outlines which parts of the platform these terms directly govern, and where separate policies or third-party conditions may apply instead. Understanding the boundaries helps you know whose terms control a given situation.
Account Access
These terms apply to your login credentials, account registration details, and how your profile is maintained. Account suspension, closure and re-access requests are all handled under this policy. Changes to your registered email or wallet details go through the account settings page.
Wallet Transactions
Deposits and withdrawals processed through ShopeePay, LinkAja and QRIS are covered by these terms for the platform side of the transaction. Your e-wallet provider — ShopeePay, LinkAja or your QRIS-linked bank — applies its own separate service conditions to the wallet side.
Site Content and Game Access
Access to game lobbies — slots, live tables, and crash games — is subject to these terms, including the rules around fair use and account integrity. RTP information, where it exists, is shown only where the game or its studio provider exposes it directly in the lobby.
Third-Party Services
Studio providers such as Joker, Pragmatic Play, Bigtime Gaming and PlayStar supply game content under their own licensing arrangements. Their conditions govern the game mechanics and prize structures; our terms govern how your account interacts with that content on this platform.
YOUR ACCOUNT RIGHTS
Practical Steps You Can Take Under These Terms
These terms are not only obligations — they also describe what you can do as an account holder. You have the right to review your full transaction history at any time through the account dashboard after login; this includes every deposit and withdrawal processed via ShopeePay, LinkAja, or QRIS, with timestamps. If any transaction record looks incorrect, you can raise a query directly through the support channel before taking any further action. Account detail corrections — such as updating a registered phone number or linked wallet — are handled through the account settings page, and our support team can walk you through the verification steps shown there. You can also request a copy of your account data or ask for your account to be closed. Closure requests are processed by the support team; any wallet balance present at the time of closure follows the standard withdrawal path set out in the transaction section of this policy.
Review Transaction Records
Your full deposit and withdrawal history is visible in the account dashboard after login. Each entry shows the payment method used — ShopeePay, LinkAja or QRIS — along with the amount and timestamp for that transaction.
Correct Account Details
Name, contact number and linked wallet details can be updated through account settings. Where identity verification is needed for a change, the instructions and required fields are shown on that settings page — follow those steps exactly.
Raise a Policy Question
If any clause in these terms is unclear, or if a transaction outcome does not match what the terms describe, contact the support team directly. Provide the relevant transaction ID or account reference so the team can locate the record quickly.
Request Account Closure
You may close your account at any time by contacting support. Any remaining balance will be processed through the standard withdrawal path. The support team will confirm the closure steps and timeline after your request is received.
POLICY CONTACT PATHS
How to Reach Us About These Terms
If a section of these terms raises a question — or if a transaction processed through ShopeePay, LinkAja or QRIS does not match what the policy describes — the support team is the right first contact. Each channel below handles policy and account queries; choose the one that suits how you want to communicate.
Live Chat Support
Open the live chat widget from any page inside the platform after login. Use this for questions about specific transactions, account details or how a particular term applies to your situation. Have your account ID or transaction reference ready.
Email Support
Send a detailed written query to our support email address shown on the contact page. Email is suited for formal policy questions, account closure requests or situations where you need a written record of the response.
Account Dashboard Help
The help section inside your account dashboard after login shows the current version of these terms, your transaction records and a direct link to the support contact form. Check there first for any account or policy question before reaching out.
HOW WE HANDLE YOUR DATA
Account Security and Policy Practices at grapikjitu
These terms extend to how we store and protect the information connected to your account. We keep transaction records — including ShopeePay, LinkAja and QRIS deposit and withdrawal entries — for the period required to handle account queries and maintain accurate wallet records. Account credentials are stored with access controls that limit who can view them internally. Cookies are used to keep your session active after login and to remember your account preferences; you can adjust cookie settings in your browser at any time. If you want to know what data we hold on your account, or if you want to request a correction or deletion, contact the support team with your account reference. We will confirm what data is held and what actions are available under the applicable local rules in your region.
Transaction Record Retention
Deposit and withdrawal records — including those processed via ShopeePay, LinkAja and QRIS — are retained to support account queries and audit purposes. The retention period follows what is required under the rules applicable to supported Indonesia regions.
Cookie and Session Handling
Session cookies keep your account active after login and hold your lobby preferences. These are functional, not advertising. You can manage or clear cookies from your browser settings at any time without losing your account access.
Account Security Practices
Access to your account is protected by your login credentials. We do not share your registered wallet details — whether ShopeePay, LinkAja or a QRIS-linked account — with third parties outside the transaction processing path.
Requesting Data Changes
To request a correction, export or removal of your account data, contact the support team with your account ID. The team will confirm what is possible under the terms and local rules that apply to your region and account status.
TERMS FAQ
Common Questions About These Terms
These are the questions we see most often about how our terms apply to account use, wallet transactions and policy rights. Each answer follows the same path: the transaction or account context first, then the step you need to take.
Where can I find the current version of these terms?
The current version is always shown in your account dashboard after login. We do not rely on email to notify you of updates — checking the dashboard before a deposit or withdrawal is the reliable way to confirm the version in effect at that moment.
Do these terms apply to deposits made through ShopeePay and LinkAja?
Yes. All deposits and withdrawals processed through ShopeePay, LinkAja and QRIS are covered by these terms for the platform side of the transaction. Your wallet provider applies its own conditions to the wallet side; both sets of terms apply simultaneously.
What happens if I disagree with a change to these terms?
If you do not accept an updated version, stop using the account and contact the support team to request closure. Any wallet balance remaining at that point will be processed through the standard withdrawal path described in the transaction section of this policy.
Can I request a copy of my transaction history?
Your transaction history is available directly in the account dashboard after login — no separate request needed. If you need an exported record for a specific period, contact the support team with your account ID and the date range you need.
Do the game studios — Joker, Pragmatic Play, Bigtime Gaming, PlayStar — have their own terms?
Yes. Studio providers supply game content under their own licensing arrangements, which cover game mechanics, prize structures and RTP disclosures where those are shown in the lobby. Our terms govern how your account interacts with that content on this platform, not the game mechanics themselves.
How do I raise a question about a specific transaction that does not match the terms?
Contact the support team through live chat or email with your account ID and the transaction reference. The team will check the record against the version of the terms in effect at the time of that transaction and respond with the applicable steps.
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